To update your nationality, name, sex, or legal address, please open a chat with us directly from your account and have the following information at hand:
- Nationality: a copy of the frontside and backside of your new ID card or a copy of your passport
- Name & sex: We require 2 forms of ID to perform an update:
- a copy of the frontside and backside of your new ID card or a copy of your passport as well as
- an official document of the change such as a marriage certificate or updated birth certificate). After we confirm the update, please remember to reorder your card so your card reflects the updated information.
- Legal address: We require one of the following documents to perform an update:
- a copy of the frontside and backside of your new ID card or a copy of your passport
- a copy of your official registration confirmation (not older than 6 months)
- A copy of a utility bill (electricity, water, gas or landline) not older than 3 months.
